Shipping Policy

Last updated: 13 September 2026

At FD Falkirk, we aim to provide a reliable and straightforward delivery service for customers throughout the United Kingdom.

Please read the information below before placing your order.

1. Where We Deliver

We currently offer delivery within the United Kingdom, subject to product availability and the delivery options available for the specific product.

Delivery availability may vary depending on the size, weight, nature of the product and the delivery address.

If delivery is not available to a particular address, this will be communicated before or during the ordering process where reasonably possible.

2. Order Processing

Orders are normally processed after payment has been successfully received and the order has passed our standard processing checks.

Processing times may vary depending on the product.

Where a product has a specific processing or dispatch time, this information may be displayed on the relevant product page.

Orders may take additional time to process during weekends, public holidays, promotional periods or periods of unusually high demand.

3. Estimated Delivery Times

Delivery times depend on the product, delivery location, availability and delivery service used.

Unless a different delivery estimate is stated on the relevant product page or at checkout, customers should allow approximately:

Processing time: 1–3 working days

Estimated delivery time: 2–5 working days after dispatch

These are estimated delivery times and are not guaranteed unless a specific guaranteed delivery service has been expressly offered.

Some products may have different delivery times due to their size, weight, availability or supplier arrangements.

Please always refer to the delivery information displayed for the specific product before completing your purchase.

4. Delivery Charges

Applicable delivery charges will be displayed during the purchasing process before you complete your order.

Delivery charges may vary depending on:

• Product size and weight.

• Delivery location.

• Number of items ordered.

• Delivery service selected.

• Special handling requirements.

Where free delivery is offered, the relevant product page or checkout will clearly indicate this.

5. Delivery Tracking

Where tracking is available, tracking information may be provided after your order has been dispatched.

Please allow some time for tracking information to become active after the parcel has been handed to the delivery service.

If you have received a tracking number but the tracking information has not updated immediately, please allow reasonable time for the carrier's system to update.

6. Delivery Address

Please make sure that your delivery address and contact information are accurate when placing your order.

We are not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

If you notice an error in your delivery address after placing an order, please contact us as soon as possible at:

Email: contact@fdfalkirk.co.uk

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

7. Failed Delivery

If a delivery attempt is unsuccessful, the delivery provider may make another attempt, leave instructions for collection or arrange another appropriate delivery method.

If an order is returned to us because it could not be delivered due to an incorrect address, refusal, failure to collect or another issue attributable to the customer, please contact us so that we can discuss the available options.

This does not affect any statutory rights you may have.

8. Delayed Deliveries

Although we aim to meet the estimated delivery times shown on our website, delays can occasionally occur.

Possible causes include:

• Severe weather.

• Transport disruptions.

• High delivery volumes.

• Public holidays.

• Supplier delays.

• Incorrect or incomplete delivery information.

• Events outside our reasonable control.

If your order appears to be significantly delayed, please contact us and we will make reasonable efforts to assist.

Nothing in this policy limits any delivery rights you may have under applicable UK consumer law.

9. Damaged Packages

If your order arrives visibly damaged, please inspect the package and product as soon as reasonably possible.

If the product is damaged or appears to have been damaged during delivery, contact us at:

Email: contact@fdfalkirk.co.uk

Please provide:

• Your order number.

• A description of the damage.

• Photographs of the product and packaging where possible.

We will review the matter and provide an appropriate solution in accordance with applicable law.

10. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or if an item appears to be missing from your order, please contact us as soon as reasonably possible.

Please provide your order number and details of the issue.

We will investigate the matter and, where appropriate, arrange a replacement, refund or other remedy in accordance with applicable law.

11. Large or Bulky Products

Some larger or heavier products may require special delivery arrangements.

Delivery times, charges and delivery conditions may differ for these products.

Where special delivery requirements apply, relevant information will be provided on the product page or during checkout where reasonably possible.

Customers should ensure that the delivery address is suitable for receiving the ordered product.

Where necessary, customers may also need to ensure that there is reasonable access to the delivery location.

12. Delivery to Remote Areas

Some delivery services may apply different conditions, charges or delivery times to remote or difficult-to-access areas within the United Kingdom.

Where an additional delivery charge or different delivery arrangement applies, we will communicate this to the customer where reasonably possible before fulfilment.

13. Delivery Confirmation

A delivery may be recorded as completed by the delivery provider using tracking information or other delivery confirmation methods.

If tracking indicates that an order has been delivered but you have not received it, please contact us as soon as possible.

We will review the delivery information and take reasonable steps to investigate the issue.

14. Split Deliveries

Depending on the products ordered, items may occasionally be dispatched separately.

If your order is shipped in more than one package, you may receive separate delivery or tracking information.

You will not be charged additional delivery fees simply because we dispatch different items separately where this is due to our fulfilment arrangements, unless additional charges were clearly disclosed and agreed during the purchase process.

15. Order Changes and Cancellation

If you wish to change or cancel an order, please contact us as soon as possible:

Email: contact@fdfalkirk.co.uk

We will make reasonable efforts to accommodate requests received before dispatch.

Once an order has been dispatched, cancellation or changes may no longer be possible before delivery. In such circumstances, your rights under our Return and Refund Policy and applicable consumer law will continue to apply.

16. Contact Us

If you have any questions about delivery, please contact us:

FD FALKIRK LTD

Company Registration Number: SC556519

Registered Office:
236 Grahams Road
Falkirk
Scotland
FK2 7BH
United Kingdom

Email: contact@fdfalkirk.co.uk

Phone: +44 7479 452635

We aim to respond to delivery enquiries as promptly as reasonably possible.

17. Important Information

Delivery times shown on our website are estimates unless a specific guaranteed delivery service is expressly stated.

We will make reasonable efforts to fulfil orders and arrange delivery within the stated or estimated timeframes.

Nothing in this Shipping Policy is intended to remove, restrict or replace any statutory consumer rights that apply to your purchase under UK law.