Payment Information

Last updated: 13 September 2026

At FD Falkirk, we aim to make the payment process simple, secure and convenient for our customers.

1. Accepted Payment Methods

The payment methods available for your order will be displayed securely during checkout.

Available payment options may vary depending on factors such as your location, device, order amount and the payment services enabled on our store.

Before completing your purchase, you will be able to review the available payment methods and the total amount payable.

2. Secure Payments

Payments made through our website may be processed by trusted third-party payment service providers.

Payment information is transmitted through secure payment systems designed to protect transaction information.

We do not normally store complete payment card details on our own systems.

Your payment information may be subject to the privacy policy and terms of the payment provider processing your transaction.

3. Payment Authorisation

When you place an order, your selected payment method may be subject to authorisation or verification.

An order may not be processed until payment has been successfully authorised or confirmed.

If a payment is declined, unsuccessful or cannot be authorised, you may be asked to use another available payment method.

4. Order Confirmation

After a successful order, we will normally send an order confirmation to the email address provided during checkout.

The confirmation may include information such as:

• Order number.

• Products purchased.

• Order total.

• Delivery information.

• Billing information.

• Other relevant order details.

Please check your confirmation carefully and contact us as soon as possible if any information appears to be incorrect.

5. Pricing and Total Amount

Product prices are displayed in GBP (£) unless otherwise stated.

Before completing your order, you will be shown the applicable product price, delivery charges and total amount payable.

Any applicable charges will be communicated during the purchasing process.

6. Payment Problems

If you experience a problem while making a payment, please first check that:

• Your payment details have been entered correctly.

• Your payment method is valid.

• Your billing information is correct.

• Your payment provider has not declined the transaction.

• Your card or payment method has not expired.

If you continue to experience difficulties, please contact us.

Email: contact@fdfalkirk.co.uk

Phone: +44 7479 452635

7. Duplicate or Failed Payments

If you believe you have been charged more than once for the same order, please contact us as soon as possible.

Please provide:

• Your order number.

• The email address used for the order.

• Relevant payment information or transaction details, without sending your full card number or security code.

We will review the issue and work with the relevant payment provider where necessary.

8. Refunds

If you are entitled to a refund, the refund will normally be made using the same payment method used for the original transaction unless another method has been agreed.

Refund processing times may vary depending on the payment provider or financial institution.

For complete information about returns, cancellations and refunds, please see our Return and Refund Policy.

9. Fraud Prevention

For security purposes, transactions may be subject to automated or manual checks.

We may take reasonable steps to verify order or payment information and prevent fraudulent or unauthorised transactions.

Where an order cannot reasonably be verified or appears to involve fraudulent activity, we may contact you or take appropriate action in accordance with applicable law.

10. Payment Information and Privacy

Payment-related personal information may be processed by the payment provider responsible for completing your transaction.

Our Privacy Policy explains how personal information is handled when you use our website.

We recommend reviewing the privacy policy of the relevant payment provider for additional information about its processing practices.

11. Currency

Our store prices are displayed in British Pounds Sterling (GBP / £) unless otherwise stated.

Any currency conversion performed by your bank, card issuer or payment provider may be subject to that provider's exchange rates or fees.

12. Contact Us

If you have any questions regarding payment or an order, please contact us:

FD FALKIRK LTD

Company Registration Number: SC556519

Registered Office:
236 Grahams Road
Falkirk
Scotland
FK2 7BH
United Kingdom

Email: contact@fdfalkirk.co.uk

Phone: +44 7479 452635