Privacy policy

Privacy Policy

Last updated: 13 September 2026

FD FALKIRK LTD respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit or make a purchase from our online store.

By using our website or placing an order, you acknowledge that your personal information may be processed as described in this Privacy Policy.

1. Who We Are

The website is operated by:

FD FALKIRK LTD

Company Registration Number: SC556519

Registered Office:
236 Grahams Road
Falkirk
Scotland
FK2 7BH
United Kingdom

Email: contact@fdfalkirk.co.uk
Phone: +44 7479 452635

For privacy-related questions or requests, please contact us using the details above.

2. Personal Information We Collect

When you visit our website, create an account, place an order, contact us or otherwise interact with our store, we may collect information that you provide to us.

Depending on how you use our website, this may include:

Full name
Billing address
Delivery address
Email address
Telephone number
Order information
Products purchased
Payment-related information
Account information
Information you provide when contacting customer support
Information you provide when requesting a return, refund or exchange

We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device type, operating system, pages visited and information about how you interact with our website.

3. How We Use Your Information

We may use personal information for legitimate business purposes, including to:

Process and fulfil orders.
Arrange delivery of products.
Process payments through our payment providers.
Provide customer service.
Respond to enquiries and requests.
Manage returns, refunds and exchanges.
Communicate with you about your orders.
Maintain and improve our website.
Detect, prevent and investigate fraud, abuse or security issues.
Maintain the security of our website and services.
Comply with applicable legal and regulatory requirements.
Maintain appropriate business and transaction records.

Where permitted by law, we may also use information to communicate with you about products, services or promotions that may be relevant to you.

You can opt out of marketing communications at any time by following the unsubscribe instructions in the relevant communication or by contacting us.

4. Legal Bases for Processing

Where UK data protection law requires a lawful basis for processing personal information, we may rely on one or more of the following legal bases:

Contract: where processing is necessary to fulfil an order or provide a service you have requested.
Legal obligation: where processing is necessary to comply with applicable laws or regulations.
Legitimate interests: where processing is necessary for legitimate business purposes, provided that those interests are not overridden by your rights and interests.
Consent: where we have asked for your consent and you have provided it.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect processing that took place before consent was withdrawn.

5. Payment Information

When you make a purchase, payment information may be processed by the payment provider selected during checkout.

We do not normally store complete payment card details on our own systems.

Payment providers may collect and process payment information in accordance with their own privacy policies and terms.

6. Sharing Personal Information

We may share personal information with trusted service providers where this is necessary to operate our business and provide our services.

Depending on the services used by our store, these may include:

Shopify and technology service providers.
Payment processing providers.
Delivery and shipping providers.
Website and hosting service providers.
Customer support and communication providers.
Fraud prevention and security service providers.
Analytics or advertising service providers where applicable.
Professional advisers, regulators or authorities where legally required.

We only share information where there is an appropriate reason and, where required, an appropriate legal basis.

We do not sell your personal information as a business practice.

7. Shopify

Our online store is hosted and operated using Shopify's e-commerce platform.

Shopify may process personal information in connection with the operation of our online store, including information required to provide shopping, checkout, payment, security and other services.

Shopify's own privacy practices are governed by Shopify's Privacy Policy.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, improve website performance and understand how visitors interact with our website.

Some cookies may also be used for analytics, advertising or marketing purposes where applicable and where required by law.

You can manage certain cookie preferences through your browser settings or through any cookie-management tools made available on our website.

Disabling certain cookies may affect the functionality of some parts of the website.

9. Analytics and Advertising

Where analytics or advertising services are used on our website, these services may process certain information about website visits, devices, browsing activity or interactions with advertisements.

Such information may be used to understand website performance, measure advertising effectiveness, improve our services and provide more relevant advertising where permitted by law.

Where consent is legally required, we will seek the appropriate consent before using non-essential cookies or similar technologies.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained may depend on:

The purpose for which it was collected.
Our legal and regulatory obligations.
Accounting and transaction requirements.
The resolution of disputes.
Fraud prevention and security requirements.
Our legitimate business needs.

When personal information is no longer required, we may securely delete it, anonymise it or otherwise dispose of it in accordance with applicable requirements.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate steps required by law.

12. International Data Transfers

Some service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.

This may include using appropriate contractual safeguards, adequacy arrangements or other lawful transfer mechanisms where required.

13. Your Privacy Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information.

These may include the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information in certain circumstances.
Request restriction of processing in certain circumstances.
Object to certain processing.
Request portability of certain information.
Withdraw consent where processing is based on consent.
Complain to the relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions.

14. How to Exercise Your Rights

If you wish to make a privacy request or ask a question about how we process your information, please contact us:

Email: contact@fdfalkirk.co.uk

Phone: +44 7479 452635

FD FALKIRK LTD
236 Grahams Road
Falkirk
Scotland
FK2 7BH
United Kingdom

We may need to verify your identity before completing certain requests to help protect your personal information.

We aim to respond to valid requests within the time period required by applicable law.

15. Marketing Communications

If you have agreed to receive marketing communications from us, we may send information about products, offers, promotions or other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email or by contacting us.

Transactional communications relating to orders, payments, delivery, returns or customer service may still be sent where necessary.

16. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review the situation and take appropriate action where necessary.

17. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements or data-processing practices.

When we make changes, we will update the "Last updated" date at the top of this policy.

We recommend reviewing this page periodically to stay informed about how we handle personal information.

19. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the way we handle personal information, please contact us: